Client Support Specialist

Jacksonville, FL
Full Time
PaymentVision Operations
Mid Level

Position: Client Success Specialist
Location: Jacksonville, FL (hybrid) | Full-time | Monday–Friday

Build strong client relationships. Drive adoption. Deliver results.

At PaymentVision, a division of Autoscribe, we don’t just serve clients—we partner with them. As a Client Success Specialist, you’ll be the face of our brand, responsible for building long-term client relationships, driving adoption of our products and services, and ensuring client satisfaction and retention. You’ll work cross-functionally with teams across the organization—support, product, sales, and implementation—to deliver a seamless client experience.

This is an ideal role for someone who thrives in a collaborative environment, understands the importance of customer advocacy, and is excited to help clients succeed through strategic guidance and thoughtful engagement.

What You’ll Do:

  • Own and manage a book of business, fostering trusted relationships with key client stakeholders.

  • Lead Quarterly Business Reviews (QBRs) to discuss trends, product updates, and opportunities.

  • Be the voice of the client—share feedback with internal teams and advocate for enhancements that align with client goals.

  • Drive product adoption and increase usage through proactive outreach and strategic planning.

  • Educate clients on new features and cross-sell additional PaymentVision solutions where beneficial.

  • Ensure smooth post-sale onboarding, implementation, and ongoing support in partnership with internal teams.

  • Understand each client’s business needs, identify potential challenges, and help prevent issues before they arise.

  • Serve as the go-to contact for invoicing questions and assist with account-level escalations.

What You Bring:

  • Associate’s degree in Business or a related field.

  • 2+ years in a client support or customer success role—experience in fintech or financial services is a strong plus.

  • Strong communication and relationship-building skills with a client-first mindset.

  • Proficiency in Microsoft Office Suite.

  • Experience using Salesforce or similar CRM tools.

Why Join Us?

PaymentVision is a trusted leader in payment processing, and we’re passionate about helping our clients grow. If you're looking for a role where you can truly make an impact, collaborate across teams, and help shape the client experience—we’d love to hear from you.

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