Implementation Onboarding Coordinator

Jacksonville, FL
Full Time
Operations
Experienced

PaymentVision, a division of Autoscribe Corporation, is a leading provider of payment processing solutions for businesses across industries. With over 30 years of experience, we are committed to delivering exceptional customer service and innovative payment technologies that streamline workflows and drive results. Join our team and be part of a company that values collaboration, innovation, and excellence.

We are seeking a detail-oriented and customer-focused Implementation Onboarding Coordinator to manage the onboarding and implementation of new payment services for our clients. In this role, you will serve as the primary point of contact, ensuring a seamless integration of PaymentVision solutions into the client’s existing payment workflows. Your ability to manage multiple projects, maintain clear communication, and provide exceptional support will be critical to client success.

This is a full-time, hourly position with regular business hours (Monday–Friday, 8:30 a.m.–5:30 p.m.), with occasional overtime required for larger projects.

Key Responsibilities:

  • Oversee the onboarding and implementation process to deliver products and services according to customer agreements.​​​​​​

  • Manage multiple simultaneous implementations, tracking progress, documenting calls, meetings, and milestones.

  • Monitor project timelines, ensuring on-time delivery, and communicate updates or delays proactively to clients.

  • Respond promptly and professionally to client inquiries, questions, and issues, offering organized and practical solutions.

  • Build strong client relationships through consistent follow-ups, transparent communication, and strategic support.

  • Collaborate with internal departments and external partners to ensure the timely delivery of new services.

  • Become a subject matter expert in PaymentVision products to guide clients effectively

  • Conduct regular progress calls with clients to:
    • Perform business analyses and process mapping
    • Gather requirements and address questions
    • Solicit and integrate client feedback
  • Develop and deliver product training sessions to clients, either via teleconference or on-site as needed.

Qualifications:

Required:

  • Bachelor's degree in Business Administration or equivalent professional experience.
  • Strong proficiency in MS Office Suite (Word, Excel, PowerPoint) and Adobe.
  • Proven success in managing client expectations and needs.

Preferred:

  • Familiarity with Salesforce, SQL, and XML (not required).
  • Experience in the financial industry or ACH payment processing is a plus.

Desired Skills and Competencies:

  • Exceptional communication and interpersonal skills; able to foster trust and collaboration with clients and team members.
  • Strong analytical and problem-solving abilities, offering actionable solutions to meet client needs.
  • Highly organized and detail-oriented, capable of managing multiple projects and priorities effectively.
  • Adaptable and resilient in a dynamic work environment with shifting priorities.
  • Customer-service oriented with a focus on delivering measurable results and outcomes.

Why Join Us?

  • Opportunity to work in a collaborative, innovative environment.
  • Be part of a team dedicated to creating seamless and valuable client experiences.
  • Access to professional growth opportunities and exposure to cutting-edge payment technologies.

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